Refund policy
Return & Refund Policy
Effective Date: 11 May 2025
At Craftika Hub, we are dedicated to providing authentic, safe, and high-quality Ayurvedic products. Due to the personal-use nature of our items, we follow a strict replacement-only policy under specific conditions.
🚫 No Returns or Refunds
For hygiene and safety reasons, we do not accept returns or offer refunds on any of our products, including soaps, oils, ubtans, and other personal-care items — regardless of dissatisfaction or partial use.
📦 Replacement Policy – Damaged or Incorrect Products Only
We offer a free replacement if your order arrives damaged or with the wrong item. To be eligible, the following must be provided:
🎥 Unboxing Video is Mandatory
A full, uninterrupted video of the unboxing process is required. It must:
Start before opening the package
Clearly show the shipping label with your name & order ID
Show the entire unpacking process, with no cuts or edits
Display the issue clearly (damage or wrong item)
Include visuals of the outer shipping box
❌ Claims without a valid unboxing video will not be accepted.
📆 7-Day Claim Window
All replacement requests must be submitted within 7 calendar days of delivery.
Claims made after this period will not be accepted.
📧 How to Submit a Claim
Please email the following to 📩 craftikahub@gmail.com.:
Full unboxing video (as per the above requirements)
Order ID or invoice
Photographs of the packaging and product
🔍 Important Notes
Minor issues such as light dents, scratches, or external packaging flaws not affecting product usability are not eligible for replacement.
Replacements are only processed for functional damage or incorrect items.
⚠️ Allergy Disclaimer
Craftika Hub is not responsible for any allergic or adverse reactions.
Every skin type is unique — we urge customers to:
Read the full ingredient list carefully before purchase
Conduct a patch test before full use
Discontinue use and consult a doctor if irritation occurs
No claims will be accepted for allergies or sensitivities.
🚚 Free Shipping on Approved Replacements
Once approved, your replacement will be shipped at no additional cost.
There is no need to return the original item.
Need Help?
For any questions or assistance, contact us at 📩 craftikahub@gmail.com.
Thank you for trusting Craftika Hub🌿